Twinings Tea UK Reviews

Twinings.co.uk accepts various payment methods for online purchases. Customers can use Visa, MasterCard, Amex, Maestro, and PayPal. Transactions are processed in GBP only, and it's important to note that PayPal cannot be used for orders placed by telephone. This ensures a secure and versatile shopping experience for customers looking to purchase their favorite teas and related products..

Twinings.co.uk has a comprehensive shipping and return policy. For UK standard deliveries, customers should allow up to 7 working days to receive orders, and for express deliveries, up to 2 working days. The company uses various couriers like Royal Mail, DHL, and FedEx. If an order is not received within 10 working days from the date of dispatch, customers are advised to contact Twinings customer service. In terms of returns, customers may cancel orders within 14 days of delivery for any reason. However, certain products like personalized items or perishable goods cannot be returned unless faulty. Returned products should reach Twinings within 14 days of cancellation, and customers are responsible for the return postage costs. Refunds are processed within 14 days of receiving the returned items or evidence of their return, whichever is earlier. It's important to note that shipping costs are non-refundable if the order is returned due to failed delivery attempts, non-collection, or incorrect address details.